FAQs

Standard shipping: $6.99 on all orders.

Exchange and cancellation requests are only accepted within 24 hours of placing the order. If you want to change or cancel your order, please contact us as soon as possible. We will confirm when it is applied.

You cannot change your order after 24 hours.

You may request to return the product within 30 days of delivery in case you are not satisfied with your purchase.

Returned products must be in the same condition as when sent, with all labels. Returns will not be accepted if the product label is removed or missing. Please note that Shipping/Collection fees are non-refundable. Also, please note that we do not charge any additional handling fees for returns.

Estimated delivery time for orders is 7-20 business days from order date. Deliveries will be made Monday through Friday (excluding holidays). A signature will be required upon delivery.

However, there will be cases where we cannot transport in advance such as weather conditions or logistics difficulties that can lead to small delays. Please add additional delivery date for delivery. If there is a delay during the conversion process, we will contact you via email.

Payment methods at schowalter.store: Payoneer, paypal.